Our Team Stands Ready: Unmatched 24/7 ESM Tech Support
April 18, 2016 | Jim Patnode, Senior Customer Service Manager
In today’s technology markets, choices are overwhelming to say the least. At Maxwell, our gratification comes from providing you with worry-free ownership of your Engine Start Module. When you purchase the ESM, it’s not just another sale. We stand by you on a round-the-clock basis.
We offer direct on-site training and installation expertise as well as 24/7 phone support on our Technical Support Line. There isn’t anything more irritating than calling for help when experiencing a crisis and getting trapped in the maze of "Press 1…4.” At Maxwell, we don’t abandon you by limiting our availability to weekday business hours. We don’t transfer your call to someone who has never seen an ESM or a truck. Our team of experts answers your call on your schedule.
Any day, any time, for your truck’s uptime
We do not use "Priority Levels” when it comes to customer support. Everyone is Priority One. When you call us, you can expect us to get right to your situation. It doesn’t matter what your knowledge-level of electrical systems may be. We take the time to understand your problem and walk you through step-by-step diagnostics. We are able to resolve most customer calls within 15 minutes.
From time to time, however, we are unable to solve issues over the phone. Our team will work diligently to meet you some place suitable to your schedule so we can directly see, understand and correct the cause of the problem. You can depend on us to get you back to worry-free ownership of your ESM. This is our level of customer commitment, and it is unmatched in this industry.
As soon as you receive your new ESM, be sure to write down this number: +1 (888) 890-3337. Or better yet, enter it in your mobile phone and you’ll gain peace-of-mind knowing our unmatched customer support is just a phone call away.
Senior Customer Service Manager
About this author
Jim Patnode joined Maxwell Technologies as senior production manager in March 2008. Prior to joining Maxwell, he worked in the broadband wireless industries and held key senior level manufacturing positions at Trango Broadband and Plexus Corporation. He has a master’s in business from the University of Redlands.
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